IBR is skilled at being able to customize to the needs of the customer. Through expertise and experience in our other Salesforce endeavors, IBR has been able to take the normal functionality of Salesforce and make it into a custom solution that betters the customer achieve their goals.
IBR created a custom recruiting application that built upon the core fundamentals provided by Salesforce. Through customization, IBR enabled the application to connect to legacy applications to ensure that no switching pains were incurred. IBR was able to transform the recruiting tool to be more robust and facilitate the customer to focus more on what matters most, their customers.
IBR created a custom service center application that took what Salesforce did well and made it even better. Much like the recruiting application, we were required to ensure that the new system was able to connect and communicate with existing systems. With our knowledge and guidance, we were able to ensure there were no gaps in transitioning from existing systems to the new customer focused Salesforce solution.
Customers are the most important source of value to a firm; we want to make sure that you are providing the best services to them and in turn getting the best value out of your customers. IBR can facilitate this relationship through our expertise of salesforce and engineering. IBR can help make your firm get the best out of the Salesforce CRM platform by overcoming the common downfalls when implementing a CRM system.
- Thinking CRM will do the work for you – CRM will provide insight into tactical decisions but can not make the overall strategy decisions of a firm
- Using CRM before analyzing the problem – CRM enables business processes, but you must ensure your process can be enabled and bettered by CRM
These shortcomings normally come from a failure to plan. IBR with its experience and know how can aid in isolating the core areas that you should focus on, and then using Salesforce to bolster your success.